A Chatbot for Your Business in Reigate: Off the Shelf or Built for You?
A café or bakery gets the same few questions again and again. For some of them a plain chatbot is plenty. Here is how to tell when it is not.
For a chatbot for your business in Reigate, Dean Keating of Horndean, Hampshire, does not sell a chatbot product: he builds AI agents that answer common questions across email, web and WhatsApp, hand awkward cases to a person, and are installed in the tools you already use. He also publishes this site, so compare other options. Phone or WhatsApp 07418 627304.
Take a café or a bakery. The directory lists two cafés and five restaurants as of 10 October 2026, and their questions are alike: what time do you close, is there a gluten-free option, can I order ahead for Saturday. Nobody wants to type the same answer forty times.
When a simple chatbot is enough
If your questions are few and your answers never change, a plain off-the-shelf chatbot on your website may do the job. It will answer opening times, address and parking, and it will cost you little effort. Try one before you pay anyone for anything more.
Where a plain chatbot runs out
- Customers ask on WhatsApp or email, not your website.
- The answer depends on the diary or an existing booking.
- You want someone chased until they book or say no.
- A confirmation or reminder should go out after the reply.
- Something awkward arrives, and a person needs the whole conversation.
What Dean Keating builds instead
The service is not a chatbot product, a course or a phone answering service. Per his website he builds AI agents for jobs such as answering common questions across email, web and WhatsApp, booking into the diary, sending confirmations and reminders, sorting messages and escalating to a person. He installs them in the tools you already use, trains the team and supports it. It does not answer the phone.
What to ask about any chatbot
Where does it run? Who writes the answers, and who changes them? What happens when it does not know? Can a person step in and see what was said?
Getting started
He begins with the single task that would make the most difference, perhaps the repeated questions, and the first call is free. You leave with a plan you can use with or without him. There is no published price list; the cost follows the call, with no obligation.
He is based in Horndean, Hampshire, and works with Reigate and Surrey firms remotely.
Contact
Call or WhatsApp Dean Keating on 07418 627304, or email dean@deankeating.com. See the Dean Keating profile on Reigate.co. Websites: ai-agent.deankeating.com and deankeating.com.
About this guide
Reigate.co is published by Dean Keating, who also runs the service described here. He is based in Horndean, Hampshire, not in Reigate, and works with Reigate and Surrey businesses remotely. If you want someone in the room, say so on the first call, and look at Reigate-based providers too. This guide recommends our own service, so compare it with other providers before you decide.
From the publisher of Reigate.co
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Free, no obligation. With Dean Keating, the publisher of Reigate.co. Based in Horndean, Hampshire; works with Reigate and Surrey businesses remotely.
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