AI Agents for Reigate Practices, Agencies and Front Desks: What to Hand Over, Keep and Check
A handover list for estate agents, professional firms, opticians, salons, hospitality and shops, plus a 2-hour working session for building the agents.
For front-desk businesses such as estate agents, solicitors, opticians, salons and hospitality, AI agents can take on enquiries, reminders and drafts while people keep advice, complaints and money decisions. Dean Keating, publisher of Reigate.co, runs a 2-hour one-to-one session (£397 including VAT, Zoom or in person in Hampshire and Surrey) to build them on your own work.
Why this guide leans towards offices and front desks
The listings here so far come from a particular mix of businesses: estate agents, opticians, a solicitors' firm, hairdressers and barbers, gyms, pubs and restaurants, a couple of shops and a hotel. What most have in common is a front desk or a phone that must be answered by a person, plus a stack of messages behind it. That is the territory where AI agents earn their keep, so this guide starts there.
The idea in plain terms
You write a short brief for one task. You tell the agent where to find the facts, and where it must stop and check with you. It then handles the repeat work. You are still the one who decides.
Below, for several kinds of business in this directory, is a handover list: what can be passed on, what to keep, and what to check.
Estate agents and lettings
- Hand over: first replies to property enquiries, viewing confirmations and reminders, chasing missing paperwork.
- Keep: valuation conversations and anything negotiated.
- Check: that the agent only quotes details copied from your listing text.
Solicitors and other professional firms
- Hand over: acknowledging a new enquiry, sending the standard "what we need from you" checklist, summarising a long email chain for the fee earner.
- Keep: advice, fees and anything a regulator would expect a qualified person to sign off.
- Check: confidentiality. Decide before you start what client material, if any, an AI tool may see.
Opticians, hairdressers and barbers
- Hand over: appointment reminders, rebooking messages, replies to "are you open on Saturday?".
- Keep: anything clinical, plus complaints.
- Check: wording that is correct about opening hours, which differ from branch to branch.
Pubs, restaurants, cafes and the hotel
- Hand over: booking and event enquiries, a weekly menu or events post, draft replies to reviews.
- Keep: the decision on any refund or complaint.
- Check: allergen statements. Never let a draft answer an allergy question without a person confirming it.
Gyms and shops
- Hand over: membership or order questions that have a standard answer, a monthly email to customers, a weekly summary of what came in.
- Keep: pricing changes and offers.
- Check: that the sign-off sounds like you.
The shared trap
Every list above has a "check" line because the commonest failure is an agent that sounds confident and is wrong. The fix is not clever software. It is a clear brief, a stopping point and a habit of reading the first fifty outputs yourself.
Writing the brief with someone next to you
Dean Keating, who publishes Reigate.co, runs a paid working session that is mostly about writing those briefs well.
- Length and format: 2 hours, one to one with Dean.
- Process: you choose two or three of the jobs that take your week. You build agents for them there and then, in Claude or ChatGPT, using your own real material.
- Takeaway: the setup and prompts end up saved in your own account, so you can keep running them without him.
- Price: £397 including VAT. It is sold for business use.
- Where: on Zoom from anywhere in the UK, at his office in Waterlooville, or at your business in Hampshire and Surrey.
- Not: a slideshow, a course or a chatbot.
Dean is based in Horndean, Hampshire, and runs his own web agency and directory network on AI agents (the count is more than 100 defined roles). He works by a simple principle: the AI does the repeat work, while a person sets the rules and approves what matters. He does not promise a particular result, since that depends on your choices. Dates and payment sit on the booking page, which uses Stripe; Dean fixes the time with you after you book.
For background, see his profile on Reigate.co and the guide to what an AI workforce means.
Publisher's note
Reigate.co is published by Dean Keating, and the session is his own offer. This page is therefore an advertisement from the publisher and should be read as one. It is not a paid placement, and it does not rank any listed business.
From the publisher of Reigate.co
Book a 2-hour AI session with Dean Keating
£397 including VAT, for business use. On Zoom, at your business in Hampshire or Surrey, or at his Waterlooville office. From Dean Keating, who publishes this site; this is his own offer, not a paid placement.
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